PAYMENT AND REFUND POLICY
What payment methods do you accept?
Currently, we accept payments from:
PayPal, Visa/Master Card Bank (through PayPal), Alipay
Do you accept e-checks?
To make a bank payment to our site through PayPal, you will need:
A PayPal account
A credit card registered to your PayPal account
A confirmed bank account registered to your PayPal account
A back-up funding source for your PayPal account
Please note that these are PayPal's requirements, and not ours. If one or more of the requirements above is not fulfilled, a bank payment through PayPal is not possible.
My credit card is not in USD; can I still pay?
Yes, your credit card payment can be made through PayPal. Your credit card company or bank will determine the currency exchange rate and will apply it for your payment.
Can I get my refund through a different payment method or account?
No. For security purposes, any refunds processed will be sent using the original payment method, and to the original account the payment was from. This step helps to ensure that it is safe for you and your fellow players.
If I receive a refund, how long will it take?
Since we apply refund from your payment method company. It will need 1-3 working days to deal the refund by bank system. please wait patiently.
Additional Terms and Conditions; EULAs
When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements and are not subject to the Terms on this website.
We and/or entities that sell products on our website by using G2A Pay services are primarily responsible for warranty, maintenance, technical or product support services for those Products. We and/or entities that sell products on our website are primarily responsible to users for any liabilities related to fulfillment of orders, and EULAs entered into by the End-User Customer. G2A Pay services provider is primarily responsible for facilitating your payment.
You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body. For customer service inquiries or disputes, You may contact us by email at [email protected].
Questions related to payments made through G2A Pay services provider payment should be addressed to [email protected].
Where possible, we will work with You and/or any user selling on our website, to resolve any disputes arising from your purchase.
Business Email: [email protected]